Money - is the second most important Essay Example for Free

Money is the second most important Essay Money is the second most important thing in the world, Says Margaret on p. 134. To what extent do you feel your reading of Howards End has confirmed or undermined this view of the world Forster creates in his novel. Forster sets the novel in Edwardian times. This setting is one of great industrial and cultural advances that reflect greatly upon the characters in the novel. During the Edwardian period the first motorcar was developed for public use, there was a great divide between the upper classes and the lower and women did not yet have the right to vote. I will be exploring how money and other privileges affect characters behaviour. As well as describing how Forsters portrayal of these characters driven by money affects the novels story and readers perspective of how ones lifestyle was in Edwardian times. The Shlegels and the Wilcoxs both have very different views on life. Though from similar social status the Shlegels are of German origin and are interested more by culture, whereas the Wilcoxs are deeply involved in the world of business. The Wilcoxs wealth is demonstrated at the start of the novel as Charles drives Mrs Munt from the station to Howards End. It is clear straight away to the reader that the Wilcoxs must be of great wealth as a motorcar was a great privilege in Edwardian times and only the elite would have them. Helen and Pauls affair at the beginning of the novel also allows for the reader to see how much the Wilcoxs care for money as Charles states that Paul hasnt a penny, dooming the relationship barely before they even knew it had begun and finished. Pauls lack of financial substance gives an interesting contrast to a modern audience. As in modern times most couples would not let money divide their love, whereas in Edwardian times it would ruin relationships in an instant. Mrs Munts first reaction to the affair is one of a pessimistic nature; she exclaims, What do you think of the Wilcoxs? Are they are sort? Are they likely people? This shows Mrs Munts interest is more in the Wilcoxs financial and social background. Forster portrays the different interests of the two families in an interesting way, which affirms Margarets view that money is the second most important thing in the world. The Shlegels love for literature and music is demonstrated when the Shlegels go to a lecture on music and meaning. This is where Forster cleverly introduces Margarets interest in Leonard Bast. The Clerk is in the lowest rank of the middle classes but strives to better himself and his social status and cultural bacground. The two meet rather awkwardly as Helen accidentally steals Mr. Basts umbrella. Helen immediately takes an interest in Mr Bast as she realises he is not very well off but she see his desire for the arts. Helen does not seem to understand how strong willed Mr Bast is, as she tries to help his financial situation by giving him money. He is offended by this as he wants to make his way in life, but he wants to do it by himself. This is when Helen learns that money is not as important as happiness. It is clear from the way Helen and Margaret react to Mr Bast that the Shlegels are committed to personal relations. Helens interest in Mr Bast soon turns into something more as she begins to really admire his desire to climb the social ladder. Even when the Shlegels try to help Leonard by giving him money he returns the money out of principle showing that he does not want hand outs. The ironic factor in this section of the novel is that Helen invests the money and subsequently makes a profit. This portrays how for some of the upper classes money is inescapable. F. R. Leavis stated that although the portraits of the Schlegels and Wilcoxes were reasonably accurate, Leonard Bast was an unreal creation, a mere external grasping at something that lies outside the authors firsthand experience, This critique is interesting as it shows Forsters portrayal of Bast as a generalisation of what he assumed of a class he knew little about. Forsters depiction of the two families in the novel helps the reader understand how important happiness and culture is. The Wilcoxs unfortunately seem too involved in money to behave in a more ethical manner. When Ruth Wilcox dies, she leaves Howards End to Margaret Shlegel. Henry Wilcox knows from the beginning that the scrap of paper Mrs Wilcox has written on is no forgery, but Charles and the other Wilcoxs money driven personalities come in to play. Charles says My dear father, consult an expert if you like, but I dont admit that is my mothers writing Why, you just said it was! cried Dolly. Never mind if I did, he blazed out. This confusion represents the Wilcox selfishness and in a way lack of respect for their departed mothers wishes. Although the piece of paper is not legally binding there is certainly a moral issue that would be looked upon far more seriously in modern times than in Edwardian. Again this demonstrates how Forsters depiction of the Wilcoxs is far more based around money and material goods than morals and personal relations. I think that too many readers, one is quite shocked at when Margaret agrees to marry Henry Wilcox after having read about his families deceitful ways Leavis, also cannot believe, in other words, that a sensitive, imaginative, cultivated woman like Margaret Schlegel could ever be attracted to an obtuse, egotistic, unscrupulous, self-deceiving businessman like Henry Wilcox. The material artefacts in Howards End have a great impact on the readers understanding of Edwardian times, as well as what portraying the two families interests. Motorcars represent class divides and the restless, money driven, modern civilization that the Wilcoxs are involved in building. They are cut off from the natural world as they travel at abnormal speeds again giving the impression of the Wilcoxs care for only one thing. They also are brutally unsympathetic when they kill a girls pet cat and made no effort to comfort the child. The Schlegels books and sword portray the powerful, expensive European culture that Leonard Bast aspires to but cannot reach. In the end, the interfering of the Shlegels seems just as responsible for Leonards unhappy fate as the Wilcoxs lack of sympathy for Mr Bast throughout the novel, and the part the books and sword play in his death dramatizes.

The History Of Travel Agencies

The History Of Travel Agencies Travel agencies exist mainly as intermediaries among suppliers of travel services such as carriers and hotels, and customers. Travel agencies do not deal with tangible products but with information where it is different from other distributors in many industries (Cheung Lam, 2009). As for the travel agent it is best defined as an individual who undertakes a work for another individual, who is being the principal. The principal in such an affiliation not only sets the aims of the work, such as selling tickets, however can also control the means and way in which the work is completed (Cheung Lam, 2009). Cheung Lam (2009) added that modifications in the business over the past ten years have affectedly changed the environment and significance of info in the travel industry and, subsequently, the role of travel agency. Lately, the technology advancement has brought changes in tourism industry. Why did the Internet so affectedly affect the travel industry? What impact do the changes have on travelers? (Harrell Associates, 2002). The Internet has revolutionized the method in which customers make their travel choices (Anon, 2012). Customers nowadays have several additional selections because the Internet offers providers additional chances to generate direct customer relations and allows a varied range of pricing (Harrell Associates, 2002). The Internet offers an influential atmosphere for the conception of virtual representations of tourism destinations permitting indirect experience that really exceeds the potentials of traditional travel agents (Bogdanovych, Berger, Simoff Sierra, 2005). Currently the Internet is the perfect connection among customers and dealers, over hundreds of websites, travelers have sufficient information for their travel preparation (Ortega, 2008). According to Travel Indus try Association of America (TIA) over 75 million online travelers used the Internet for their travel planning such as to look for places to stay, rental car prices, also searching for maps and driving directions, searching for airfares and schedules and other information about tourist destinations (Ortega, 2008). According to Ortega (2008), he said that the travel planning and booking on the Web are among the greatest popular online activities in best important e-commerce markets and online travel sales are rising at an explosive amount (over $115 billion this year) in the US, Europe and the Asia-Pacific regions. Therefore, because of the growing of the e-commerce in the tourism industry, the tourists have numerous selections provided by the Internet to obtain online, in the ease of their houses or offices, touristic services and products (Ortega, 2008). Furthermore, the Internet assists to locate low prices in tourist services such as air tickets and hotel rooms. In conclusion, it offers tourists a remarkable total of information to make an exclusive trip. According to Vrana (2010), she claimed that a main forte to travel agencies is the capability to offer personal information and assistance to tourists endlessly, along with consultancy service for corporations and will keep on secure if their advice-offering ability remained supported by the existence of the Internet. Even though there are many online travel services, a traditional travel agent is as far a vital part of the trip as ease is to traveling! (Will, 2012). The travel industry is comprised of over a dozen related industries: airlines, restaurants, hotels/motels, travel agencies, gift shops, auto rentals, and a host of other businesses that may not be even recognized their dependence on travel and tourism since travelers are usually indistinguishable from local customers (Cheung Lam, 2009). Will (2012) also stated that, the part of a travel agent has remained growing with the eras and currently most people are reliant on them for fulfilling most of their travel plans so tha t they can rest calmly and just relish their trip. This study aims to examine the factors involves in sustaining travel agencys operation in order to survive in this tourism industry and evaluate their performance or sales of travel agency that can affected by the uses of technology such as Internet. 1.1 RESEARCH ISSUES Tourism has become the second largest economy contributor after manufacturing. One of the factors that contributes to the boom of tourism market is the advancement of technology. Travel industry are comprises of variety related industries, such as airlines, travel agencies, restaurants, hotel/motel and more (Cheung Lam, 2009). More or less, each of the related industry will get at least a little impact from the technology advancement, notably these travel agencies. There is some research that indicates that tourism product is popular to be bought through online (Nysveen Lexhagen, 2001). Online tourism has grown rapidly as the consumer nowadays are using the advancement of technology to acquire information and also purchasing tourism products and services (Dixit, Belwal Singh, n.d). There are many reasons why consumer tends to choose Internet as one their medium in purchasing tourism product and services. One of it is Internet are giving them cost-saving convenience (Cheung Lam, 2009). Cost-saving convenience means that there are no efforts required for the consumer to spend their time and money to seek for information needed about a certain package. Some of the consumers also choosing Internet rather than looking for travel agencies because of the flexibility that Internet has to offer. The consumer are seeking flexible tourism product to suit their travel needs (Harris Duckworth, 2005). Based on their research, the consumers buying pattern recently has change rapidly to independent travel from the typical package holiday. To support this statement, they are adapting a research done by Mintel, in UK independent travel has conquered the travel market in 2004 with 55%. The other reason why consumers tend to choose Internet over travel agencies is because of online experience has greater potential in visualizing travel destinations (Bogdanovych, Berger, Simoff Sierra, n.d). They also stated that online technology offers 3D interactive tours that can deliver clearer image on the destination. Interactive videos can also be shown online without interrupting other customers. Based on a study done by Daugherty, Hairong Biocca (2005) which they wanted to get consumers reaction on the product presentation method. The two choices are indirect experience (virtual presentation), and direct experience (direct product manipulation). The results proved that, product knowledge and decision quality made by the consumer are both significantly higher when they are exposed to interactive 3D products than to static products presented in a form-based way. Despite from all the factors, travel agencies which are at stake need to survive in order to sustain their spot in the travel industry. They have to differentiate themselves more than what technology advancement has to offer. Based on the statement of research problem, we want to conduct a research on how travel agencies can sustain their operation. There are a few factors that make travel agencies can sustain themselves in tourism industry in Malaysia. These factors can determine the sales of the travel agencies because the trade travel agency community has sustained substantial losses due to the mutual effect of the growth of Internet (Cole, 2009) 1.2 STATEMENT OF RESEARCH PROBLEM Generally, in real world, an increasing competition from other channel had caused the number of traditional travel agents nearly decrease (Buhalis, 2003). The Internet is changing the industrys structure and the consumers behavior. Widely used of technology in tourism industry has affect the operation of the travel agencies in Malaysia. The usage of Internet by travelers has decreased the number of travel agencies sales in Malaysia. Besides that, Internet also has caused the high street travel agencies to close, thus creating job losses within the businesses (Anon, 2010). Many studies have looked into The Internet Travel Industry: What Consumers Should Expect and Need to Know, and Options for a Better Marketplace (Harrell Associates, 2002), Travel Agents vs. Online Booking: Tackling the Shortcomings of Nowadays Online Tourism Portals (Bogdanovych, Berger, Simoff Carles Sierra, n.d), Evaluating the Adoption and Use of Internet-based Marketing Information Systems to Improve Marketing Intelligence : The Case of Tourism SMEs in Jordan, AL-allak, 2010), Attitudes Towards Internet Use Among Travel Agencies In Greece (Vasiliki, Costas Savvas) and Travel Agents Fight A Losing Battle With the Internet (World Airline News, 2008). Unfortunately, there is no specific study that evaluates or observes on the factors that lead to the methods of sustaining the travel agencies operation in Malaysia regarding on the technology advancement. 1.3 RESEARCH OBJECTIVES 1) To identify the factors that capable to sustain the operation of travel agencies in Malaysia 2) To identify whether the performance or sales of travel agency are affected by the uses of technology such as Internet or not. 1.4 RESEARCH QUESTION 1) What are the factors that can sustain the operation of travel agencies in Malaysia? 2) Does the performance or sales of travel agency are affected by the uses of technology such as Internet? 1.5 CONCEPTUAL FRAMEWORK Independent variables Dependent variable Sustainability factors: à ¢Ã¢â€š ¬Ã‚ ¢ Human Touch à ¢Ã¢â€š ¬Ã‚ ¢ Negotiation Power à ¢Ã¢â€š ¬Ã‚ ¢ Interpersonal Skills à ¢Ã¢â€š ¬Ã‚ ¢ Niche Market Travel agencys operation Figure 1: Proposed framework for the study 1.6 SCOPE OF THE STUDY The scope of the study is using the travel agencies around the Klang Valley area. All the travel agencies that took part in this study offers wide-range of services and products in their company. These travel agencies have been selected according to their location that located in Kuala Lumpur and Selangor. Most of the travel agencies are located in Kuala Lumpur. 1.7 SIGNIFANCE OF THE STUDY This study will basically benefit few categories of organizations that play important key roles in the tourism industry. Firstly, the government bodies such as the Ministry of Tourism, Tourism Malaysia and travel agencies in Malaysia. Secondly, this study will benefit the educational institution especially academicians and students in the tourism line. Therefore, it is hoped that this study can act as a guide and reference in future studies. There might be some filed in this study that is not investigate thoroughly due to constraint of time and funding and therefore it is welcome for any future researcher to examine those intended field. 1.8 LIMITATIONS OF THE STUDY For this study, we were using online survey. In order to deliver the questionnaires, we need to use an email. We took the email address of travel agencies from MATTA website, MOTOUR website and also their own website, however, some of the emails are not valid. This problem leads to the difficulty in collecting the information and giving us some difficulties in processing the result. Other than that, some of travel agencies did not give cooperation to us. They were not answering the questionnaires even though we already stated that all information are confidential and only use for study purposes. Lack of the cooperation and resources limit the researchers to gain extra information to enhance the study. 1.9 SUMMARY This chapter has presented the background of the research and research problem, outlining the research objectives and questions relevant to the research topic. This chapter also covered the scope of the study together with the importance in conducting the research. CHAPTER 2 LITERATURE REVIEW 2.0 INTRODUCTION This study aims to discover the factors that can make the travel agencies in Malaysia sustain its operation in this tourism industry. In order to achieve the objectives of the study, literatures regarding the sustainability factors will be examine. 2.1 HUMAN TOUCH According to a professor of psychology, Dacher Keltner from a University of California, Berkeley, he says that, touch is our richest means of emotional expression. The researcher found out that, touch interconnects in ways that words cannot (Moll, 2012). In retail store settings, concisely touching customers has been shown to rise the consumers shopping times, store valuations and purchase volumes (Lynn, Le, Sherwyn, 1998). According to Jochman (2009) in his article title The Benefit of Human Touch, he said that the quantity of body contact plays an important role in peoples physical growth and mental as infants and in our happiness as an adults as shown by the scientists. Human touch has experience of working with banks, credit unions, insurers and other financial service providers to increase awareness of how service excellence can have a dramatic impact on their bottom line (Anon, 2012). A service representative asking the right questions and being sensitive to a customers needs can make all the difference between the sale of a financial product and the loss of that business to a competitor (Anon, 2012). In the years of computer-generated workplaces, where e-mail, teleconferencing and fax machines increase, something is missing that American business people need to close a deal the human touch (Seaberry, 2000). In other words, handshake and looking at each others eyes are still needed by the business people. According to James J. Green (2012) in his article, he said that the personal touch-the person-to-person touch-that you offer to your clients the one that distinguishes you. He added that talking to your peers, in person, provides you with perceptions that you cannot get electronically. Individuals play an important role in any business relationship because it is actually managed by individuals (Nguyen Nguyen, 2011). In manufacturer-distributor relationships, personal interactions talk about the communication at the individual level between distributors and manufacturers vital contact people (Ulaga, 2003). Furthermore, research has shown that personal interaction can play a critical role in distributors valuations of suppliers performance (Ulaga, 2003). As said by Kaufman (2012), automation is vital for growing and speeds up service in many industries. However, he added that when individual care or courtesy is required, customers require contact with real people. Once human energy fl ows and connects, good things can get completed and you can increase customer experience to your advantage (Kaufman, 2012). Scholars in marketing and organizational behavior are present giving increasing attention to the personal interaction among the customer and the employee on the frontline of service businesses (Mattsson, 1994). The personal interaction is recognized to be one of the important subjects in business and industrial marketing, both in terms of practice and theory (Mainela Ulkuniemi, 2012). Mainela and Ulkuniemi (2012) also stated in their journal that, personal interaction is also required to exchange social values and it may weaken the involvement of price in determining the behavior of the two parties. According to Pinnington and Scanlon (2009), business relationships are actually managed by individuals and there is extensive personal interaction in any business relationship (Pinnington Scanlon, 2009). Research has shown that a lot of companies are moving from transactional separate relations to relational ones (Nguyen Nguyen, 2011). In addition, Tho D. Nguyen, Trang T.M. Nguyen (201 1) said that, committed relationships are among the most durable because they are difficult for competitors to comprehend, to duplicate, or to relocate. Thus, scholars and practitioners have agreed that two-way relationships between buyers and sellers represent a source of competitive advantage (Nguyen Nguyen, 2011). Travel agent might look similar to a profession of the past, just like elevator operators and milkmen, however they are not merely hanging on, certain of them are successful. In actual fact, the February/March topic of Shop Smart magazine has a story on travel agents, saying that they are a lot better than online travel services (Williams, 2008). In the article title Travel agents: Hong Kongers prefer the real thing, Hong Kong travelers blame the online trend and continue to choose for humans when booking vacations (Li, 2012). Li (2012) also said that, Hong Kong is not a huge city; it is appropriate for people to make straight contact with travel agents as they are the expertise and backing that an offline travel adviser can convey additional value to the holiday. Travel agents will make sure that you will have an incredible experience on your trip. They are excited and will show their enthusiasm in helping you, their clients, have the best vacation possible (Bow, 2012). Travel profe ssionals are individually invested in seeing your trip come to be a success trip. This personal interaction with existent, live agents undermines the frequent dull experience of doing it yourself online (Bow, 2012). As soon as you book a trip or a holiday with a travel agent, you create a personal as well as a business rapport with that travel agent. If something goes incorrect, your travel agent is your personal representative who has an entrusted concern in resolving the problem to your satisfaction (Morris, 2012). According to Geoff Williams (2008), if you are afraid that you will need to change your flight or your travel plans at the last minute, a travel agent might be capable to talk to an airline directly and will save you away from those worries and stresses. Even though growing numbers of people turning to technology, specialists on both sides of the bureau are saying that there will always be a space for the human touch (The Syedney Morning Herald, 2007). Wherever travel agents remain incomparable is in their capability to offer a personal service. Naisbitt (2001) refers to it as high-touch, the antidote to high-tech. Moreover, it is becoming increasingly evident that agencies will need a high-touch high-tech strategy to satisfy the customers of the future (Naisbitt, 2001). A website cannot provide what the travel agent can offer such offering help, advice and also that personal touch to your travel planning experiences (McNally, 2007). According to the technology advisor Mary O Haver, the experience that travel agent has is part of the personal touch that travel agents can offer. Besides that, according to Hoffman (2012) who is an online travel expert and managing director of the worlds largest online travel agency, expedia.com.au, peo ple will always like to walk into a store and get personal service. He also said that, the more complex the trip, the more cooperative an experienced agent will be. He continued that, an agent can guide an inexperienced traveler over foreign travel or travel to exotic destinations. When travel in less developed tourism destination, the travel agents may have more knowledge of travel about that destination (Morris, 2012). Complicated arrangements like various destinations on one ticket or group travel might turn into difficult and an agent with experience can help (Morris, 2012). According to Olmsted (2012) in his article, between the several main advantages of high-powered agents carry to the table is individual connections and influence. If you have problems while you remain away, your travel agent is there to help you in resolving your concerns. If you make a booking with a travel agency, you are less likely to experience flight, city, or accommodation changes by the tour company, as they know the agent will be there to stand behind you (Travel Cafà © Inc, 2012). If you have at present reserved your trip but before you go to travel you want to adjust some details, your travel agency can assist you by get all the required steps complete, leaving you without the difficulty and confusion (McNally, 2007). Travel agencies take care of all travel particulars form reserving tickets to booking hotels that can give the tourist sufficient time to plan the travel (McNally, 2007). According to Donvan Lieberman (2011), the human touch that makes travel agencies different is when something goes wrong with our trip; we have someone to call or refer to solve the problem. Compared to persons who booked their accommodation or flight tickets online, there was no one for them to refer to help them resolve that situation. Secondly, according to them, travel agents are giving services by giving real information or their personal experience on the destination spots they send people to. They can also give travel tips that maybe useful where we cannot get them from online information. If a person booked online, if there is any mistakes happen during their bookings, they will have to carry the burden for themselves. But, using by the travel agents, they will do anything in order to personalize the needs and wants of their customer (Travel Cafà © Inc, 2011). Besides that, the travel agents are giving their specialized expertise that an individual does not have, or might fo rget during a trip. For example, visas, insurance, currency exchange and also custom regulation of a destination (Cole, 2009). Travel agents can help you to arrange and organize any compulsory official papers that you possibly will need in order to travel outside of the country (McNally, 2007). Rand McNally (2007) added that, travel agents know the necessary documents that you may need for your traveling such as visa and they can direct you to your local passport office too. Furthermore, travel agent can give extra services that an individual cannot get from online booking. One of the example is they have the ability to source and different travel experience and help to book hard booked restaurant (Talwar, 2011). Other than that, when you call with any problems during your trip, an online travel agency is not going to pick-up the phone but then a travel agent will remains to give you that personal care even though you are away (McNally, 2007). Building that personal relationship pro vides you the assurance that you can reliance on your agents expertise and no matter the situation, they will be around to assist you to find a resolution (Bow, 2012). Additionally, if you should have any enquiries after booking your trip, you know exactly how to contact your travel agent and can escape the uncertain FAQ section on a website (McNally, 2007). The services that serve with the human touch and worth deal will make the travel agency retain in the business. According to Geoff Williams in his article, he said that as soon as the tourism space getting bigger, you are going to have a choice in the middle of a thinking, helpful individual and a capable unfeeling internet site that does not surely care if you travel on Saturn whereas your baggage bursts into flames on Mercury. As for that, who are you going to trust? Smart Money magazine summarized the whole thing moderately well on the cover of the June 2007 edition. FORGET ONLINE! TRAVEL AGENTS GET BETTER DEALS. 2.2 NEGOTIATION POWER In general, negotiation mean bargaining process between two or more parties seeking to discover a common ground and reach an agreement to settle a matter of mutual concern or resolve a conflict (Business Dictionary.com). According to Fisher Ury in their book Getting to YES: Negotiating Agreement without Giving In, negotiating is a basic way in getting what you want from other people (1981). While in Oxford Dictionary, negotiation means discussion is aimed at reaching an agreement. In Women Are Getting Even (WAGE) website, they interpret negotiation as conversation between two parties in order to make an exchange. According to Rusk (2006), the meaning of negotiation is discussion intended to produce an agreement. It also can be referring as common solutions that used to make a decisions and settle down the problems (Moore, 2012), a process which is two or more parties attempt to agree on the rate of goods and services that they exchange (Robbins Judge, 2003). Conflict and negotiatio n are a fact of everyday work-life, yet it often produces anxiety (Cutts, 2012). The UK Border Agency has announced that there are still technical problems with online booking service (Kelly, 2012). This statement shows that sometimes online booking faced a problem such as lost record (Kirschbaum, 2009), security issues (Fane, 2010) and technical issues (Scoot, 2012). There are problems that faced by customer when they used online booking system. Despite the fact that all the respondents (except for one) use computers almost every day, 14% believe that booking online is not securing in general (Bogdanovych et al, 2006). Conflict happen because of these problems. Conflict happen when people did not agree with the issue, it will create a friction or tension between that individual or groups (Nahavandi, 1999). Negotiation is a process that examining the facts of situation, exposing the interest of both parties involved and bargaining to solve the conflict as many as possible (Moore, 2012). Negotiation permeates the interaction of almost everybody in the organization (Robbins Judge, 2003). According to Lucas (2008), conflict might occur because of differing perception, inadequate or poor communication and also contrary expectations. These problems often happen when dealing with customer especially in travel agency. In tourism industry, negotiation is an important process to gain a mutual agreement of something, especially for the travel agencies. It is crucial for them to confirm what their customer wants and need. Through negotiation conflict between travel agency and customer can be reduced. Negotiating through areas of conflict can often lead to win-win situations agreeable to parties, reducing ill felling and conflict (Queensland Government, 2011). Travel agents have the negotiation power because they have maximum choice to offer to their clients (Travel Cafà © Inc 2011). This means they have variety of choices that they can get from their travel suppliers and they can give us the best deal with best value of possible. Online booking lack of firsthand knowledge and rarely gives customer opportunity to speak with someone knowledgeable about service that they are booking (Morelock, 2012). The clients and travel agents can assists us to get what we need in our vacation and help us to get the best offer. Online booking allows customer to make all travel plans on the Internet means they can do it any time of the day or night at home or while theyre on their lunch break at the office (Oakley, 2012). It is true when we are doing booking online we can make a booking everywhere and anytime, where it will be more convenient to us, but we cannot negotiate the price of the tourism product that we wish to book. If we are negotiating with travel agents, we have the chance to get lower prices as possible. Price negotiation usually occurs during purchasing of materials or supplies (Francois, 2012). For example, if a travel package to Cameron Highlands costs about RM300 for two nights, the clients can negotiate to get the lower price and finally they will get the offer around RM250 only. With negotiations, both parties will receive their own benefits and it is a win-win situation (Rusk, 2006). When customer asks an agent to negotiate, means customer are essentially asking the agent to subsidize t heir vacation (Brock, 2009) but through online system, customer had no change to negotiate with an agent because the price is fixed. The Marriott International, Hilton Hotels, Sheraton Hotels Resorts and others was charged in San Francisco Federal Court on charges conspired to use their market dominance to fix the hotel prices with travel websites like Travelocity, Booking.com and Expedia, a subsidiary of Priceline.com From this case we can see that customer cannot negotiate the price because the price is fixed. The aim of the negotiations is to decide the price that is acceptable for both parties (Francois, 2012) From price negotiation process it becomes bargaining process. Negotiations commonly follow a process of positional bargaining (Cutts, 2012). Oxford Online Dictionary give two interpretation of bargaining, the first is an agreement between two or more people or groups as to what each will do for the other. The second is a thing bought or offered for sale much more cheaply than usual or expected. There are two types of negotiation which are distributive bargaining and integrative bargaining (Robbins Judge, 2003). Distributive bargaining also called claiming value, zero-sum or win-lose bargaining is a competitive strategy that is used to decide how to distribute a fixed resource such as money (Spangler, 2003). Honeyman (2012), interpret integrative bargaining as one of platform which party try to understand interests of another party, on the expectation that it will helping the opponent to create solution as responsive its own concerns. According to Tewart (2012), many times people say they dont like to negotiate (bargaining) yet, they still shop around and never pay full price. The word bargaining here does not only mean price negotiation, it is a much differentiated and broader term (Management Study Guide, 2012). Customer also can bargain to build his or her own trip with or without help from a customer care executive (Agarwal, 2012), asking whether travel agency offer travel insurance (trip Travel Responsibility Informed Protected, 2012) and a customer can seek redress under certain circumstances commonly referred as the right to repair, replacement or refund (Government of South Australia, 2011). These are things that customer can always bargain with travel agencies. The freedom for the customer is restricted when they make booking through online system. Customer cannot confirm their specific requirement when make the online booking through the hotel reservation system (Vyas, 2010). For example, when they make booking through hotel reservation system and they have something that they dont understand, there is no place for them to raise the questions. According to Lloyd, booking online doesnt have individual to deal with booking process, it leaf to customer to read and understand the complicated terms and conditions. One of the advantages of booking direct with the hotel, by phone or email, is that customer can request a specific room of the hotel and they cannot normally do that online or with an agent (Trend, 2010) According to Tewart (2012), most people act in their best interest and most people who say they dont like negotiating, actually still want to. This statement shows that customers still love to negotiate and online booking system prevent them from doing it. Negotiation is needed in order to secure the resources required for successful project completion (Evans Lindsay, 2008). Through negotiating win-win solutions with customers, it will not only give your company the best chance to succeed but will also create relation between customer and your company for future sales opportunities (Douglas, 2003). Negotiation also can increase clarity about the problem, can lead to innovative breakthroughs and new approaches, involvement in conflict can sharpen approaches to bargaining, influencing, competing and also can focus more attention on basic issues and lead to solution (Wertheim,1996). Solving problems that arise in negotiations is an integral part of collective bargaining. The first task is to recognize what is the problem that occurs and the secondly, is to decide what strategy should be taken to solve the problem (Anon, 2012). According to Goodale (2007), negotiation is one of the most important parts in business as well as one of the most interesting parts of professional purchasing

Functional Area Of An Organisation Information Technology Essay

Functional Area Of An Organisation Information Technology Essay There are a variety of functional areas in a structured business enterprise, depending upon its size and nature of service. Here in the Medication management System can be viewed in a broader manner as hospital is not the only one entity. The manufacturer, vendors, receiving staff, prescribing doctors, pharmacists, nurses and the clients are all involved and thus an integrated system is to be ultimately developed which benefits all users of the system at different levels. The information system does mean not only the software, but also the hardware, users and other related systems. So our objective is to identify all the functional areas of the organization as a whole and to develop a cost-effective and efficient system which would minimize the human drug dispensing errors and reduce the mortality rate in turn. For this we need to have a clear understanding about the different systems at different levels like manufacturer, vendor and hospital. Information needs within functional area of an organisation. Organisations have a number of people working together towards a definite objective, although they work in different functional areas. One output of one functional area can be the input of another area and the accurate timely information is necessary to get an error free result. Organisations completely depend on the information systems and advanced technologies which makes them excel and efficient. Functional areas of organisations are defined according to the type and nature of work that is involved in a department. The main functional areas of each and every organisation are listed below: Human Resource: Human resource management is one of the most important yet often underestimated aspects in the organizational operation. It basically is the operating system of the whole organization that makes sure that it run smoothly, coordination and cooperation takes place regularly and finally makes sure that everyone within the organization is satisfied with the working conditions. Superficially, it is supposed to do day to day tasks like recruitment, training payroll processing etc. but actually the scope for HRM is much more than that. Especially in the highly competitive markets of today, they can play a pivotal role in building a highly performing and competitive firm by nurturing and enhancing the skills of the employees and ensuring cooperation. This is a functional area where various personnel who administer and handle the drug are interviewed and selected. Financial Area: This functional area analyses various financial aspects of the employees and keeps track of the accounts receivable and payables. The financial advisors must plan in advance regarding the future financial objectives of the company. In order to achieve the desire profits. The finance department need to maintain the financial records in order to show these accounts while paying the tax. And another key function of finance department is to calculate the salary and payroll system which is the main function of finance department. Accounts are maintained for different vendors for which internal auditors and accountants are employed. Marketing and Sales: In this competitive world the organisation cannot survive without marketing the products. Organisation is investing a huge amount of money in order to market the products through different channels like television, radio and other medias. So that people came to know about the products and will buy the companys products. Nowadays the competition is really high; the companies are forced to give discounts and other promotional activities like holidays and gifts to push their sales. To conclude with, marketing is also a key part in achieving companys objectives. Production: Production is one of the main functional areas of a business organisation. All the products of a business organisation are developing under this functional area. The staffs under this functional area should enquire all the products should develop at the right time and the products have good quality. The organisation should buy good quality raw materials. These raw materials will be stored near to production area. Nowadays most of the productions are automatically with the help of robots and other machines. The operator need to check only the production line is correct or not. Production is also involves preparing items for despatch. The items should packed cleanly and very attractively. In this stage, the bar code system can be incorporated which should specify its batch number, product code/name, packing, lot number, date of manufacture, chemical combination, type of meds, route of administration, dosage.etc Customer Service: Customer service is the one of the most important functional area of organisation. This includes functions like answering the clients enquiries about the product and services, provide well information about the customers need, solving clients problems, Provide service after sales which include replace, repair etc, dealing with the problems of customer, analysis the problems of customer and store these problems etc. Comparison between the functional areas and information needed for each functional area Functional Area Functions and information needed for functional areas Human Resource The main functions of this functional area are recruitment, training, payroll etc. The information needed for this functional area are the information about the employees, their salary, about new vacancies, about new applications, employees in payroll, attendance, absence and overtime detailsetc. . Financial Area The main functions of Financial area are calculate the salary of employees, checking payrolls, recording money received, produce invoices, checking the payments received and chasing the overdue payments etc. In this functional area should have the information about income of company, expense of the company, salary of each and every staff,times sheet of work, attendance and overtime detailsetc. They also need to have the customers bills details, payment received and bills payable details to the vendors. Marketing and Sales The main functions of this functional area are Market the products through different channels like radio, mail television, producing publicity materials of their products such as catalogues etc., designing and promoting the website of company. This functional area should have the information about new trend of market, in what way the company can get maximum product, which is the good way to publish their product in market, in what way the company can improve their sales etc. Production The main functions of this functional area are buying raw materials, storing the raw materials, planning the production schedule, Checking quality of product throughout the production, packing the items cleanly and beautifully, storing the items very safely. The information needed for this functional area are list of available raw materials, Combination formula, Machinery and manpower availability, Quantity of each product to be manufactured which in turn is reported by the feedback from sales and marketing area, product details like batch number, packingetc. Customer Service The main functions of this functional are answering clients enquiries about products, solve clients problems, dealing with the problems of customer, analysis the problems of customer and store these problems etc. This functional area should have the information about what range of customer they have, the customers are satisfied with their product or not, what are the customers need for a particular product etc. Information needed for medical management system The medical management system is a complex system involving the manufacturer, hospital, and the administrator of medicines. Therefore, a well defined data flow has to be clearly identified. Identification of appropriate data that is involved in each system is a key factor for the success of this system. Several data are needed for the proper functioning of the system. First of all, the details about the following are absolutely necessary. 1) Prescription details 2) Product details 3) Patient details 4) Administering persons details. 5) The medical staff 6) The vendors of medicine INFORMATION SYSTEMS Different types of Information Systems An information system is a combination of hardware, software procedures used to generate information which is used to administer and control the day to day activities of users in an organisation. It consists of five categories. A) Office Information Systems (OIS) B) Transaction Processing System (TPS) C) Management Information System (MIS) D) Decision support system (DSS) E) Expert System (ES) Office Information System (OIS) It is a kind of information system that depends on hardware, software and networks to provide communication solutions and working efficiency among a staffs in an organisation. Office Information System is also known as Office Automation. In this kind of an environment the data processing is done electronically instead of manually hard copying it. For example In an organisation with several branches if a new line is released it can be updated through the OIS over the network. If they dont use OIS they would have to manually process it and post it to its branches. Transaction Processing System (TPS) TPS is a form of information system that records and processes transaction done in an organisation on each day. A transaction can be an order, a payment, reservation or a cancellation. TPS generally uses two type of transaction processing. a) Batch Processing b) Online Transaction Processing In a batch processing all the transactions are collected during the day and its processed as a group or a batch at the end of the day. In online Transaction Processing the transaction is processed as soon as it is entered into the system. In batch processing the invoice cannot be generated then and there. But in OLTP the invoices can be generated then and there. Management Information System (MIS) In an organisation various tasks are performed on a day to day basis which involves invoicing, monitoring track progress, generating sales reports etc. An MIS is a kind of information system that generates accurate daily reports. So the authorities of the organisation can monitor and track the overall performance of the company by making decisions, solving problems and watch the track progress. This process is usually done by a type of MIS known as Management Reporting System. For example in an organisation when a sale is done the product which is being sold is first entered into the system, invoice generated and finally the product being deducted from the inventory. These data helps the managers to take decisions in improving the overall company performance. Decision Support System (DIS) A Decision Support System is used to help the staff in an organisation to take decisions when a complicated situation arises. This system collects data from within the organisation and from external sources such as the internet to help the staff in decision making. This information system needs to store huge volumes of data. These data as store in large databases called data warehouses. The data warehouse stores and manages the data required to help the staff in complicated situation. Expert System (ES) In an expert system the machine (computer) collects information and the knowledge from human beings and helps in the decision making process of the people who have less expertise and experience. They mainly use a technology known as AI (Artificial Intelligence). AI is the process of applying human intelligence to computer systems. An AI computer can sends problems and deliver expert opinion by analysing the users previous experience datas aiding to take a decision and complete the task. Office Information System is used to almost all the areas of an organisation wherever administration needs to be done. Transaction Processing System Financial Area Management Information system- HR Decision support Information system- Customer Service Expert System- RD The current trends in using MMS to solve the problems facing HHS As far as healthcare is concerned patient data is the most crucial and sensitive data. In the current situation the patients data is manually entered into a branch where thy walk. If the patient walks into a different hospital the treatment data is either e- mailed or a hardcopy is carried from the previous branch to the new branch. This procedure has some advantages than the old systems. If the patient carrying is carrying a hardcopy the data will not get destroyed or damaged unless carelessly treated by the customer himself. If the customers diagnostic data is e- mailed to the next branch the data will reach the new branch without any hassle and in seconds. In this case the customer need not carry a physical hardcopy of the files. These techniques will help the HHS introducing incomplete reports, wrong medical history and even patient deaths. INFORMATION PROCESSING TOOLS Various Software Tools Text processors Text processors are specific software, which comes as a part of the big software that is used to process documents, prepare presentation, and manipulate accounts and mange a database. One of the famous text processor software is Microsoft Office. It contains Word for document processing, Excel for processing spread sheets, Access for managing databases and Power point for preparing presentations. In an organisation preparing presentations for meetings, issuing invoices to patients, maintain accounts and managing patients database is crucially important. If Microsoft office can be used in such an organisation all these requirements can be met. Databases In medical environment, patient history is very important for the treatment of the patient. In a medical organisation software such as Microsoft Access can be used to store patient information. But Access cannot be used in a network and does not have much functionality and cannot be customised according to the needs of the organisation. In such a case specifically designed software can be used to manage all these functions. Client Server In a hospital there are different departments and functional areas, each requiring its on computer systems. A patient who is being treated for and ailment will be referred from one department to the other. So the staffs need to carry the reports and the data from every department from where the patient was treated as a hardcopy which is a big headache. In that case implementing client server architecture will be beneficial. In this architecture all the computers in every department will be connected to a centralised server which will store all the patients and database records. So if a patient is referred from one department to the other the next department can access the treatment history through the server. For this purpose the server and the clients need to have customised software. Current Information method used in HHS Currently the HHS uses a network blast infrastructure for data management. If a patient walks in to a hospital the patients ID and the treatment procedure is entered on to a system and then the prescription is given. When the patient walks into a different branch the details of the treatment from the previous branch is e-mailed to the new hospital for references. But as this information are stored and processed by computers errors can happen at any time, such as data lose, virus attacks, missing information, and incomplete reports and so on. The doctor who treated the patient primarily will exactly know what the patient is suffering from and about his vital statistics better than the latter one. As data a critical in a hospital these errors can cost a patient his/her life. In earlier times the information was processed as a hard copy which is given to the patient upon the completion of the treatment. If the patient loses this information his life is again at stake. The current proces sing methods need to be refined so that no patients will die in the future due to overdoses or incomplete report. The most modern method Information is very important and critical in todays world. In hospitals barcode technology is taking over the traditional information processing methods. In barcode technology the patient is given a wrist band upon being admitted in the hospital. The wrist band will have a unique patient ID which is in the form of a barcode. I.e. each patient is given a unique barcode. Software will be used to generate the barcode and will store the treatment data and the details of the staff and the doctor who worked with the patient throughout the treatment. The staff of the concern will also carry identification badges which will have unique IDs. When the patient is being given a medication by the staff it will be recorded into the system who gave the medicine, the type of medicine and the time. For this first off all the staff scans and enters their barcode into the machine then the patients barcode and finally the code on the drug. The doctors prescription will be entered into the system before the medicine is given. If there is a change in the medicine the system will sent out distress alarms to prevent misuse of the drug, thereby saving the patient and the staff http://www.teachmebusiness.co.uk/page29/page16/page18/assets/Functionalareas.pdf

What is Justice? :: essays research papers

Of course I looked â€Å"justice† up in the dictionary before I started to write this paper and I didn’t find anything of interest except of course a common word in every definition, that being â€Å"fair†. This implies that justice would have something to do with being fair. I thought that if one of the things the law and legal system are about is maintaining and promoting justice and a sense of â€Å"fairness†, they might not be doing such a spiffy job. An eye for an eye is fair? No, that would be too easy, too black and white. I could cite several examples where I thought a judge’s or jury’s ruling was not fair, but I won’t because frankly, we’ve all seen those. I actually believe in our legal system and I believe in justice. I believe in justice as an ideal that we strive for and that is what it means to me. The legal system, when looked at closer is not justice but instead - judgment. You can be punished when found guilty, in a number of ways, but who knows if they’re â€Å"fair† punishments, it’s all a matter of opinion. Is life in jail, say 25 years, going to be enough punishment for the parents charged with brutally murdering their daughter Farah Khan? Her life was brief, but whoever killed her also mutilated her body parts. The possibilities for her life were endless, she could have lived to the old age of 95. So is 25 years enough for her killers? They’ll be able to walk free at the end of their term, and perhaps few will remember them then and what they did. Why is justice important then? Because although the legal system is not always right, it needs that lofty ideal of justice as something to strive for, something to hope gets accomplished, the hope for every victim of a crime of any nature. The seeking of justice is a tiring and long quest akin to the seeking of truth, for they are closely linked and without one there may not be the other. Without the understanding of what really happened in an event or place and time justice is not being sought out and can’t be dealt to those that need it. We all have felt wronged, at one time or another, in one form or another and I feel that is why we all have a common interest in seeking justice.

Shirley Chisholm :: essays research papers

Shirley st. hill chisholm (1924-2005) A Brief Biography of Shirley Chisholm (1924-2005) S hirley St. Hill was born in New York City on November 30, 1924 she was the oldest of four daughters. Her parents were Charles and Ruby St.Hill. In 1927 at age 3 Shirley was sent to live on her grandmother’s farm in Barbados. She attended British grammar school and picked up the Caribbean accent that marked her speech. Shirley moved back to New York in 1934 at the age of 11 and went on to graduate in 1946 from Brooklyn College with honors later earning a masters degree from Columbia University. During this time it was difficult for black college graduates to find jobs. After being rejected by many companies, she obtained a job at the Mt.Calvary childcare center in Harlem. I n 1949 she married Conrad Chisholm, Shirley and her husband participated in local politics. In 1946 she ran for an assembly seat. She won and served in the New York general assembly from 1964 to1968. In 1968 after finishing her term in the legislature, Shirley Chisholm campaigned to represent New York’s Twelfth Congressional District. Her campaign slogan was â€Å"Fighting Shirley Chisholm—Un bought and Un bossed.† She won then election and became the first African American woman elected to congress. During her first term in congress, Chisholm hired an all-female staff and spoke out for civil rights, women’s rights, the poor and against the Vietnam War. In 1970 she was elected to a second term. On January 25, 1972, Chisholm announced her candidacy for president. She stood before the cameras and in the beginning off her speech she said, â€Å"I stand before you today as a candidate for the Democratic nomination for the Presidency of the United States. I am not the candidate of black America, although I am black and proud. I am not the candidate of the women’s of this country, although I am a woman, and I am equally proud of that. I am not the candidate of any political bosses or special interest. I am the candidate of the people.† Though Shirley did not win a single primary during the 1972 presidential election, she captured over 150 votes on the first ballot and later said her campaign had been a necessary â€Å"catalyst for change.† Shirley went on to serve for ten more years in the House and retired in 1982 after seven terms in congress. S hirley kept active in politics following her retirement by co-founding the National Political Congress of Black Women and serving as its founding in 1984 until1992.

Early Years Essay

Activity are planned to extend children learning and development area as they learn new words and able to build on their communication and language by describing and explaining what they are doing and asking question. This also extends their vocabulary example the children enjoy playing with weighing scales so I plan activities using different resources such as lentils instead of sand or dry pasta to learn numbers, sizes, quantities etc. Again activities are planned around sand and water play as it stimulates creativity, where children are encouraged to explore a range of resources to make something with wet and dry sand using their imaginations and sharing ideas. This helps children come out with all sorts of ideas which is very impressive. They make sand castles, make shapes with moulds and patterns in the sand with fingers and objects like small plastic rakes. They also make learning fun by using their finger to trace letters and numbers in the sand. Sand and water play activities are things I do with children that combine fun, learning, creativity and time together. This makes the children confident as in the early year’s foundation stage learning area talks of expressive art and design as it shows how children explore play with a range of media and materials, page 5. Children often request and choose to play in the water and sand area and I encourage that by focusing on what they are doing and why they choose what they do. This helps the children to take led in activities and make decisions on their own. They are able to explore a range of resource which would broaden their knowledge as they keep trying and creating their own ideas with it. Water and sand play is also helpful in teaching the children about the environment. The use of technology is ever increasing in early childhood settings. Children at my setting have access to use computers for educational games and software for learning such as e-reading, which they find engaging, interesting and refreshing. I believe that technology can impact both positively and negatively on children and the key is increasing the positive elements whilst simultaneously eliminating the disadvantages. Technology can be stimulating, educative and entertaining, which are positives. On the  contrast they can make children lazy and inactive. The fact that technology is changing at a very fast pace means that we must constantly reflect on the kind of careers and professions that children in our care will be undertaking in future. As a childcare provider I therefore embrace the reality that children of today are in a  technological world and must understand how its benefits can serve their positive development in all spheres of their life. Also the use of technology must be viewed as one of the many tools that children will use in learning and not an end in itself. Indeed in many cases, it represents one of the best ways of learning. For example, children who are keen on a profession in the IT industry must be encouraged to learn and be comfortable with technology from a very early age. As a childminder and provider of education to the children in my care, I have a responsibility to collaborate and work with children to empower and support them to be great citizens of the technological world, which they are very much part of. Indeed many of the important subjects that children have to learn such as mathematics, science and English are increasingly being delivered in part through greater use of technology in the 21st century. Technology plays a very important role in the development of children. This is because young children learn greatly through exploring and experiencing their world, and technology serves as an alternative resource in their quest to do so. Children use technology to learn and play, which is very useful for their development. In terms of their education it can help them with their literacy and n umeracy needs as they grow. There are many ways that technology supports their literacy development at the childcare setting and home as well. Children can link words to pictures using technology. For example, children can link words and their picture equivalents in a similar way to picture books. There are currently software’s that offer spoken versions of these exercises. Children are similarly able to create simple stories with the help of an adult. This may involve drawing simple pictures and typing up basic stories that goes with them. Technology also represents an exciting means for kids  to learn and feel comfortable with ICT before they proceed to pre-school. For example, children can draw pictures using a computer and write stories or record their stories for parents, teachers or friends to listen to. Children are hugely exposed to technology at their homes through the playing of games and finding clever ways of extending this through learning and activities makes it possible for them to have fun, discover and explore the bigger world out there. For example, technology if well explored allows them to develop their emotional and social skills such as sharing and taking turns in listening through watching age appropriate movies. It can also shape their approaches to learning such as developing various skills at their own pace and developing their attention spans. It can further enhance their language development skills through listening to read-aloud- books, which promote literacy. This is similar to (Brice Heath, 1982; Wells, 1985) who support the view that listening to stories being read aloud is significantly related to children’s knowledge about literacy on entry to school and to their later reading achievement (ST14 p50). Technology has and continues to impact on young children and as childminder I have a responsibility to ensure their experiences with technology are age appropriate and empowering for them. In my setting children have access to technology and play with all kinds of technology games in each play area. Children are influenced with the technology as they tend to exhibit it in their day to day activities. With reference to my appendix one, water and play areas have a few technology resources they play with, an example is the duck that changes colour in water. The children enjoy playing with it as they tend to get to shout out the colours and play the guess game amongst themselves to see who can guess the next colour. This encourages the children to talk to themselves and motivates them to think to get it right as children want to be the first to get things right. Other forms of technology such as the use of play stations and Xbox Kinect provide exciting and wonderful opportunities for children to learn and play at the same time. The use of motion sensors can measure how active children are whilst  participating in a variety of sports such as long tennis, football, golf etc. The use of these monitors to measure the extent of children’s physical development can act as both an evaluating and motivating tool. These and other technological advancement impact positively on physical development if well incorporated and provide a more accurate determination of physical activity levels and children involvement. The children do talk about other technology toys they use at home for example the changing colours ducks are used by some of the children at home for bath times and that influenced some of the children to know their colours and looking at that I was motivated to add that to my resources for the other children to experiences that and it has really helped. Again technology has a great impact on children’s physical development as it has taken over children’s upbringing. Whereas once children just played football in the garden or played with dolls house, run around playing hide and seek, technology is now an important aspect of growing up and children prefer to either sit and play computer games and this has made children less active as they hardly play outdoors and socialise. Children who play computer games at an early age can influence their behaviour for example if a game is violent and they are exposed to it then it may encourage negative behaviour either now or later. Children tend to play fighting games due to a game they have played previously. Equally an educational game will encourage learning and can encourage positive behaviour. If children play too many computer games at home then they may lose concentration in the classroom as they often become tired. In my setting during role play activities and dressing up, children always come up with characters they have observed in a game and share with other children. I do encourage activities which will develop them in their learning development in knowledge and understanding of the world as it explained in EYFS under specific areas understanding of the world. Children are encouraged to explore, observe and find out about people, places, technology and the environment page 5. Children also use the computer to create their own design and talk about them. I encourage them to use the printer to print out what they have designed in colour to make the picture stand out, as in Reader 1 chapter 17 page184; children were being encouraged to use the photocopy with the assistance of staff. This type of  technology makes children explore and learn different things. I do have polices and procedures for using some of the technological equipment in my setting as older children use mobile phones these days not only for making calls but for social networking, taking pictures and playing games. I do have a policy that restricts the usage of phones in my setting s as children takes photos and put them on social networking sites. I have a policy that limits the children to how long they can play computer games otherwise they soon become addictive. (EYFS section 3 talks about safeguarding and welfare of the children). In conclusion, children learn through many resources as in my water and sand audit, children were able to use measuring scales to learn their numbers and changing colour ducks to learn their colours. It can be said from the above discussions that there are enormous advantages and disadvantages of introducing technology to children from an early age. It is my view, however, that the positives far outweigh the disadvantages if well harnessed. Technology underpins a lot of activities in society right from schooling to employment and children deserve a head start to progress through other stages in their lives. Early introduction to technology makes children confident in their everyday use of ICT; enhancing children’s creativity and aiding their learning as they move on to other key stages in their development and growth. Technology helps children in the physical development, for example there are games that help children’s physical development like the tennis wii games which children physically use their hands and body to play. Again, in terms of numeracy there are a lot of uses to which technology could be put. For example, children can learn about patterns through using technology in activities such as building blocks; patterns in music and other activities that provide a sound basis for understanding mathematics and also encourage them to learn about their environment. Talking about the impact of technology on children was interesting example talking about both negatives and positives sides. The difficult part was trying to make references to back what I have written. I learnt how children explore and make things through different resources and materials and asking question to encourage them to think of ideas and solutions example talking to them about cold and warn water.

English Composition Essay

The term juvenile delinquent is best defined as young defender, or a wrongdoer. A person who transgresses moral or civil law. (Audioenglish. net) There are many different theories on the causes of crime and bad behavior. Youth crime is a major issue and receives a great amount of attention from the news media and many politicians today. A juvenile delinquent is one who continuously commits crimes. Usually a juvenile will sometimes commit the same crimes that were done to them to others. An example would be bullying in school. Maybe the juvenile was bullied as well. They also sometimes have mental disorders or behavioral disorders. Students who experience excessive suspension and expulsion are more likely to become part of the school to prison pipeline (Fenning & Rose, 2007). Now being examined is the issue of the school to prison pipeline and trying to understand how students who drop out (or are pushed out) of high school are more likely to enter the prison system (Fine, 1991). Students feel pushed out of school because of actions or barriers put up by their school. The student may end up feeling like they don’t belong in school, or do not fit in, or they are not smart enough to be in school. This then pushes them towards the streets and into bad behavior that leads them to becoming a juvenile delinquent. According to Brownstein, the zero tolerance is a failed approach. This policy is used to mandate predetermined consequences for rule infractions, regardless of the circumstances; it’s initially aimed at making schools safe. The best way to prevent serious violence at school, the theory went, was to ban any and all weapons of threats of violence, and accept no excuses. Browstein, 2010). Zero tolerance policies may be contributing to teen violence. Suspensions and expulsions in public schools have increased dramatically. Between 1974 and 2006, the rate at which U. S. students were suspended and expelled from school nearly doubled from 3. 7% of students in 1974 to &. 1% of students in 2006. It is estimated that over 100,000 students were expelled and 3,300, 000 students were suspended at least once in the 2005-2006 school year which is an 8% increase in suspensions and a 15% increase in expulsions since the 2001-2001 school year. Brownstein, 2010) Today schools are getting carried away with the â€Å"zero tolerance† policy somewhat. Instead of helping to resolve a simple conflict in which they would call home for, they are now calling law enforcement. Too many school incidents that can be handled by the school are now being taken care of by the police and courts. ( Brownstein, 2010) An example given in the article talked about how a Columbus, GA teen student was expelled for violating school rules by talking to his mother whom he had not spoken to in thirty days, on his cell phone while at school. His mother was on deployment as a soldier in Iraq. It is common sense that the choice of disciplinary action was extremely harsh. There is no way to justify expelling this student given the circumstances of the phone call. Therefore, this example surely helps you to see exactly how this â€Å"zero tolerance† policy is indeed failing our children. Trying to get you to understand that yet the policy is put in place to protect the school faculty and other students from violent behavior from certain students, it is also being used in incidents that do not need to be presented to law enforcement. Expulsion and suspension disciplinary action is not making our schools safer or more academically sound. In fact, schools with high rate expulsion and suspensions usually have less satisfactory school ratings according to the American Psychological Association. This suggests to me that it also contributes to children becoming juvenile delinquents due to harsh punishment and the things that they are currently dealing with in their personal lives. I will point out how African American students are suspended at nearly three times the rate and expelled at 3. times the rate of white students, according to the U. S. Department of Education’s Office of Civil Rights. Latino students are 1. 5 times as likely to be suspended when compared to white peers. It seems that the white students get referred to the office at a higher rate than students of color for offenses such as smoking, vandalism, leaving without permission, and obscene language. African-American and Latino students are referred for discipline at a higher rate than their white peers for disrespect, excessive noise, and loitering. Brownstein, 2010) These behaviors you would think would seem to rely on subjective judgment on the part of educators. Maybe this is part of the reason why most students of color are failing in school and become juvenile delinquents somewhere along the line. They are hardly allowed the chance to stay in class if they are consistently disciplined harshly over fairly minor infractions that can be handled by the parents and teacher alone. Educators need to take the time out to think about what they are disciplining a student for, and how they are disciplining them and the consequences that lie ahead if you are too harsh. It is the same way when it comes to a parent raising children. You must know when you are being too excessive when it comes to punishment. Conclusion Promote the students positive behavior more and maybe the outcome will be different. Behavior begins at home. Parents come first when it comes to making sure your child/children act accordingly in public. It is a group effort also if you are taking on the responsibility of teaching someone’s child. You can’t just give up on the child, or take the easiest route such as harsh discipline. There has to be a system put in place in the home and in the schools to turn around bad behavior to avoid our children being introduced to the jail system turning them into juvenile delinquents. There also must be a system put in place in the home and school to look at certain incidents that happen in school not all in the same light. How we raise our children will be the result you get out of the situation. Strive to raise them the right way, and educators should stop relying on law enforcement to handle what can be handled between themselves, the student and the parents.